Citizens should not install on line booster pumps/appliances.
  • Citizens should replace old, corroded, rusted or leaking service lines linked with Cantonment Board main line.
  • Server pipes should be laid away from GI’s lines and Sewer lines to avoid contamination of water.
  • The overhead tanks should be in proper usable condition.
  • The underground/overhead tanks should have proper ball cocks/valves to avoid wastage of water through overflow.
  • Underground tanks/overhead tanks should be cleaned periodically.
  • Filtered water should not be used for:
    • Washing of animals or vehicles or for any trade, manufacture or business or fountains, swimming pools etc
    • Construction/repair work of any kind.
    • Gardening/farming/irrigation or washing streets etc.
  • Citizens should switch to smaller cistern of 4 to 10 liters capacity. These are easily available in the market.
  • The leaking bib cocks/stop cocks be got replaced to avoid wastage of water.
  • Any leakage/damage of filtered water supply lines should be reported to Cantonment Board.
  • In case of any contamination of water, same should be immediately brought to the knowledge of Cantt. Board.

Water is precious, conserve every drop of water by adopting following ways :-

  • (a) Turn tap off while brushing teeth - save 5 to 10 liters.
  • (b) Fill mug and turn off the tap while shaving - save 10 to 15 liters.
  • (c) While taking bath rinse, turn off the tap, soap and rinse again - save 50 to 70 liters.
  • (d) Please repair leakage loose and save 400 to 3000 liters water per day.


Attend to complaints at Cantt. Board office 10 AM to 5 PM
Complaints regarding leakage in main Water supply within 1 to 24 hours
Complaints of contaminated water /Quality of water within 1 to 24 hours
Complaints of failure of pumping system on the same day between 6 AM to 9 PM

Supply of application form on working days between 10 AM to 4 PM at C. B. office from Storekeeper
Acceptance of application Any working day at C. B. office between 10 AM to 4 PM
Acknowledgement of application Immediately
Intimation to applicant in case of deficiency in application form for connection within fortnight
Depositing prescribed fee in Cantt. Fund By applicant on any working day
Issue of sanction letter within one week from submission of receipts of deposits
Road cut permission within 2 weeks

Supply of water through water tanker

within three hours of complaint if there is failure of water supply

Booking of water tanker for marriages & other functions

On first come first serve basis 2 to 15 days before the date of function subject to availability

Citizens may contact the Junior Engineer for complaints of low water pressure, leakages, defect in distribution lines.

Water tankers are provided for marriages and other functions @ Rs. 150/- per thousand liters inside Cantt. area and Rs. 200/- per thousand liters for outside Cantt. area within one kilometer of the limit of Cantt. and security deposit of Rs. 500/-. Consumers are advised to book their requirements 15 days in advance by applicant to Cantonment Executive Officer, Cantt. Board, Varanasi.

Complaints regarding the quality of water are handled at SHO, Military Hospital, Varanasi Cantt. Citizens are advised to call on 2503215 for lodging complaint relating to contamination of water or for any deficiency in the quality of water.

Consumers have to apply on prescribed proforma available free of cost with Storekeeper, Cantt. Board Varanasi through the licensed Plumber of the Board.
The consumer will be informed about deficiencies in the application within one week from the receipt of the application.
After receipt of complete documents, examination of feasibility and other necessary formalities ( viz. clearance of dues, NOC form building owner ), the consumer will be informed regarding sanction/refusal within one week.


Issue of water bills Yearly
Issue of duplicate bills On request against payment (same day)
Complaints made on personal visit regarding billing will be sorted out within one week
Final reply to the consumer within 15 days

Complaints/enquiries will be attended personally by Tax Collector Every day between 11 AM to 1 PM
Attending to complaints by J. E Between 3 PM to 4 PM on all working days

Disconnection of water supply on request of the consumer within 03 days of the receipt of the application
Issue of current bill within 07 days of disconnection of supply
Issue of disconnection bill on the day the current payment is made
Issue of “No Demand Certificate” After 30 days of issue of disconnection slip and deposit of final bill
Refund of security within 10 days of issue of no dues certificate
Restoration of water supply within 03 days after clearing of outstanding dues and payment of restoration charges

Discrepancies in rates/amount Tax Collector, Cantt. Board everyday between 11 AM to 1 PM
Tel. No 0542-2503215
Delay in delivery/receipt of bills Tax Collector, Cantt. Board everyday between 11 AM to 1 PM
Tel. No 0542-2503215

In case of excessive billing/under billing/wrong billing, a complaint along with copy of water bill should be sent to Executive Officer.

  • Consumers can meet officers of Tax Department between 11 AM to 1 PM every day.
  • The bills will be checked and rectified, if required, within one/two weeks.

In case there are arrears of water bills and consumer is unable to pay in lump sum, he may request for payment in installments. However surcharge will be levied on balance amount @ 3% pm.