Complaints
Application for Water Connection
Water supply through Tanker
Water Tankers/Trolleys
Water quality control
Water connection
Commercial
Billing
Complaints
Miscellaneous
Redressal of Grievances
Complaints of billing
Complaints
| Attend to complaints at Cantt. Board office | 10 AM to 5 PM |
| Complaints regarding leakage in main Water supply | within 1 to 24 hours |
| Complaints of contaminated water /Quality of water | within 1 to 24 hours |
| Complaints of failure of pumping system | on the same day between 6 AM to 9 PM |
Application for Water Connection
| Supply of application form | on working days between 10 AM to 4 PM at C. B. office from Storekeeper |
| Acceptance of application | Any working day at C. B. office between 10 AM to 4 PM |
| Acknowledgement of application | Immediately |
| Intimation to applicant in case of deficiency in application form for connection | within fortnight |
| Depositing prescribed fee in Cantt. Fund | By applicant on any working day |
| Issue of sanction letter | within one week from submission of receipts of deposits |
| Road cut permission | within 2 weeks |
Water supply through Tanker
| Supply of water through water tanker | within three hours of complaint if there is failure of water supply |
| Booking of water tanker for marriages & other functions | On first come first serve basis 2 to 15 days before the date of function subject to availability |
Citizens may contact the Junior Engineer for complaints of low water pressure, leakages, defect in distribution lines.
Water Tankers/Trolleys
Water tankers are provided for marriages and other functions @ Rs. 150/- per thousand liters inside Cantt. area and Rs. 200/- per thousand liters for outside Cantt. area within one kilometer of the limit of Cantt. and security deposit of Rs. 500/-. Consumers are advised to book their requirements 15 days in advance by applicant to Cantonment Executive Officer, Cantt. Board, Varanasi.
Water quality control
Complaints regarding the quality of water are handled at SHO, Military Hospital, Varanasi Cantt. Citizens are advised to call on 2503215 for lodging complaint relating to contamination of water or for any deficiency in the quality of water.
Water connection
Consumers have to apply on prescribed proforma available free of cost with Storekeeper, Cantt. Board Varanasi through the licensed Plumber of the Board.
The consumer will be informed about deficiencies in the application within one week from the receipt of the application.
After receipt of complete documents, examination of feasibility and other necessary formalities ( viz. clearance of dues, NOC form building owner ), the consumer will be informed regarding sanction/refusal within one weeks
Commercial
Billing
| Issue of water bills | Yearly |
| Issue of duplicate bills | On request against payment (same day) |
| Complaints made on personal visit regarding billing will be sorted out | within one week |
| Final reply to the consumer | within 15 days |
Complaints
| Complaints/enquiries will be attended personally by Tax Collector | Every day between 11 AM to 1 PM |
| Attending to complaints by J. E | Between 3 PM to 4 PM on all working days |
Miscellaneous
| Disconnection of water supply on request of the consumer | within 03 days of the receipt of the application |
| Issue of current bill | within 07 days of disconnection of supply |
| Issue of disconnection bill | on the day the current payment is made |
| Issue of “No Demand Certificate” | After 30 days of issue of disconnection slip and deposit of final bill |
| Refund of security | within 10 days of issue of no dues certificate |
| Restoration of water supply | within 03 days after clearing of outstanding dues and payment of restoration charges |
Redressal of Grievances
| Discrepancies in rates/amount | Tax Collector, Cantt. Board everyday between 11 AM to 1 PM Tel. No 0542-2503215 |
| Delay in delivery/receipt of bills | Tax Collector, Cantt. Board everyday between 11 AM to 1 PM Tel. No 0542-2503215 |
Complaints of billing
In case of excessive billing/under billing/wrong billing, a complaint along with copy of water bill should be sent to Executive Officer.
Consumers can meet officers of Tax Department between 11 AM to 1 PM every day.
The bills will be checked and rectified, if required, within one/two weeks.
In case there are arrears of water bills and consumer is unable to pay in lump sum, he may request for payment in installments. However surcharge will be levied on balance amount @ 3% pm.